* Please read every word below and follow the instructions at the end to apply.
Do you enjoy building strong client relationships and being the steady hand after the sale?
Are you organised, professional, and confident guiding clients through onboarding, renewals, and next steps?
If you like ownership, consistency, and playing a key role in long-term client success, this role might be for you.
Full-Time | Work From Home | High-Energy, Professional Role
A relationship-focused role with warm, existing clients.
Clear processes, systems, and expectations.
Structured onboarding and training so you know exactly how to succeed.
Work from home with a professional, supportive team.
Base salary plus uncapped commissions.
A long-term role with stability and growth as your performance and APB scales.
Onboard new members efficiently and professionally.
Guide new members through next steps, expectations, and program access.
Act as the primary point of contact for assigned member accounts.
Manage simple account queries and coordination.
Identify and facilitate upsell opportunities where appropriate.
Handle member renewals and renewal conversations annually.
Maintain accurate notes, tasks, and outcomes in HubSpot.
Work closely with Sales and Coaching teams to ensure a smooth member experience.
Is confident speaking with clients and guiding conversations.
Is highly organised and follows processes consistently.
Understands that retention and renewals are earned, not assumed.
Can identify opportunities to upsell appropriately and professionally.
Takes ownership of accounts and follows through.
Keeps CRM records accurate and up to date.
Full-time, remote role with immediate start.
Warm client relationships, no cold outreach required.
Clear KPIs and accountability.
Base salary plus uncapped commission for upsells and renewals.
A stable role with opportunity to grow alongside the business.
The Association of Professional Builders is a business coaching company dedicated exclusively to custom home builders. Through our membership, we provide on-demand training and proven systems, along with business coaching and elite mentoring programs where we work one-on-one with builders around the world.
The work we do has a real impact. Every day, we help building company owners regain control over their businesses. As our members continue to thrive, we’ve been able to grow and expand our operations sustainably.
We’re a close-knit team of 37 people across three countries, growing steadily and securely. We’re proud to have been certified as a Great Place to Work in Australia for the fourth year in a row, following an independent review of our team.
We prioritise culture and attitude above all else. We actively protect our team and uphold our core values, ensuring we continue to build an environment where the right people can do their best work.
• We never make assumptions, we ask more questions.
• We always do the right thing, even when no one else is looking.
• We acknowledge the wins.
• We don’t take things personally.
• We make decisions and own the result.
• We are impeccable with our word.
• We trust but verify.
Note. We'll be asking about these values in your interview!
